Support
Signing in
I forgot my password
Choose Forgot password? on the sign-in screen, in the app or on the website. We’ll email you a code; enter it with a new password and you’re back in.
I was invited but can’t get in
Open the invitation link from your email or text and create your login there. Links work once; if yours has expired, ask an administrator on your board to send a new one from Organization → Team.
Board members
How do I add someone to our board?
Administrators go to Organization → Team → Leadership team and choose Add. PineBoard gives you a link to send them.
What’s the difference between an administrator and a leader?
Both can plan events and manage volunteers. Administrators can also add and remove board members and change roles.
Can we reuse last year’s event?
Yes. Open the event, then ⋯ → Plan again. Its tasks, volunteer spots, shopping list, budget, and vendors are copied to a new date.
How do I attach a contract or flyer?
Open the event’s Overview and scroll to Notes → Attachments. Photos, PDFs, and Office files up to 10 MB each are supported, and only your board can see them.
Volunteers
Do volunteers need an account?
No. Share the event’s signup link (⋯ → Share signup link in the app, or Copy volunteer signup link on the website). Volunteers pick a spot and leave their name and email.
How do I change or cancel my signup?
Use the personal link in your signup confirmation email. If you can’t find it, contact the PTO’s board.
How do we message all our volunteers?
On the event’s People tab, choose Announcements → Write. You’ll get a chance to review before it sends.
Notifications and calendar
I’m not getting notifications
In the app, check Organization → My Settings → Notifications, and make sure notifications for PineBoard are on in your iPhone’s Settings. Emails come from PineBoard; check your spam folder too.
How do I see PTO dates in my own calendar?
Go to Organization → My Settings → Calendar and choose Add to my calendar. It stays up to date on its own. If you shared the link by mistake, choose Reset my calendar link.
Your account and data
How do I delete my account?
Organization → My Settings → your name → Delete my account. If you’re the PTO’s last board member, this deletes the PTO and everything in it, so you’ll be asked to confirm.
Who can see our information?
Only your PTO’s board members. See the Privacy Policy for details.
Still stuck?
Email support@pineboard.app. Found a bug? Include what you tapped, what you expected, and a screenshot if you can.